WIRELESS (Part 1)
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am the whipping boy for Streamyx ADSL's sins.
The "best effort" on my line is
somewhere between 50 to 60 Kpbs on a good
day. On a bad day, I use dial-up. It's not
Telekom's fault entirely though. The cables
at my place are as old as the abandoned graveyard
compound my sufferings, the neighbourhood
pigeons decided to hold their daily Residents
Association meeting on the flimsy overhead
telephone cable connecting my house. On
the days when avian discussions get a little
overheated, my line goes dead.
Then, there's the moisture that stayed behind
after the Great Floods of KL (circa 1970).
There is as much crackling static and diabolical
disturbances as BBC's short-wave radio reception
on a stormy night.
Wireless came about, it was God
sent. Or so I thought. I happily toddle
down to the Anjung Jaring outlet in KLCC,
only to be told nonchalantly that my application
cannot be processed.
# 1 : I cannot register the line unless
I produce a utility bill.
No mention of that on their web site. Another
25 minutes in traffic, RM 25 in fuel, RM
2.50 in parking and I was back inside the
bowels of the Twin Towers. Never mind, I
am patient. Even more patient than the Great
Gandhi himself. He would have strangled
them with his loincloth, I'm sure.
have I ever encounter such unfriendly, indifferent,
shabby, sullen, dour, sour customer service
from a commercial entity. Easily a 1000
times worse than that of Immigration, JPJ
and Malayan Banking Setapak Branch combined.
I can't help but conclude that they are
not interested in my business, regard me
a nuisance or simply want to make me feel
as miserable as possible.
be fair, they told me upfront NOT to sign
up as they cannot guarantee service since
my location falls within suspect coverage
# 2 : The coverage map on their web site
has one big circle only. The map on the
counter has two circles. A sneaky second
circle (within) shows the fringe areas for
which I live dangerously close.
ominous advice was based on two separate
product returns from customers near my area.
It might be useful for you know that you
can return the equipment within seven days
(should it not work). However, your money
will be refunded only after 30 days.
I was more optimistic than my doomsayers
and insisted on signing up for the tempting
1 Mbps package. The woman almost whipped
out a baton when I whipped out my cheque
book. I cannot collect the modem until the
cheque clears, she warned me sternly. Luckily,
there was an ATM right next door.
# 3 : When you put down "Malaysian"
in the race field of the application form,
they automatically replaced it with "Chinese"
registration and payment, I was handed a
big box containing the wireless terminal
and accessories. No explanation, no help,
no instructions, no eye-contact, no thank
I was out of there. On the way to the car
park, the mini-compo sized box slid down
the escalator, sending Italian tourists
and Arab shoppers scampering for cover.
# 4 : The supplied plastic bag is designed
to hold the box for not more than 3 minutes
surprises and lessons for the unwary in
2005 TV SMITH
Up and living with wireless broadband
Link to this article: http://www.tvsmith.net.my/duasen/180105_wireless.html