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TV Smith's Dua Sen. The politically incorrect irregular columnist combines
his idiosyncratic observations and tangential commentary into a blog...
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INCONVENIENCE
STORES
by
TV Smith
18/09/99
Malaysia's Formula One prospect Alexander Yoong
may end up last when he races at the new Sepang
F1 track. Each time he pulls into the pit stop to
refuel, a smiling Bangladeshi pump attendant will
greet him with " Encik, isi sendiri"...
While this may be taking the self service concept
to the extreme, the oil companies seem to take delight
in making life as difficult as possible for its
customers. In fact, this is the only industry I
know that does so.
Take the Seehum station along Jalan Pahang that
I used to go to regularly. They decided that every
time you want to buy petrol ( and a pack of cigarettes)
you should walk through the door, maneuver through
sacks of rice and toilet rolls before you can hand
the money to the cashier. Life was simpler last
week, just walk up to the little window and pay
from outside. Someone in the management must have
decided that the only way to get people to buy their
overpriced mineral water and stale curry puffs is
to 'force' them into the store. Strangely, either
due to under staffing, shoplifting or the fear of
robberies, they conveniently open up the little
window and locked its doors after midnight. Talk
about self serving self service!
© 1999 TV SMITH
Link to this article: http://www.tvsmith.net.my/duasen/180999_inconveniencestores.html
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